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Mail Views in Office 365 Outlook Web App

Turn off "Conversations" view

The default mail view in the Office 365 Outlook Web App is "Conversations On", which is too cluttered for many people's liking. Fortunately, changing this view option is easy. After logging into the staff and faculty webmail, look for the sort option near the top of your mail view window. It will say "ITEMS BY...". The default has your mail being sorted by the date received, which is often the preferred view, but unfortunately, it also has them being sorted by conversation. Click on ITEMS BY... to get the drop down menu and then look at the last category in the list: CONVERSATIONS. Under Conversations, simply click on the word Off. Now your emails will display individually.

ConversationsOff