Student Frequently Asked Questions

Has NSCAD cancelled classes?

No courses are currently suspended or cancelled. The 2020 winter semester will not be lost. The university has put in place contingencies to enable students to complete this term.

On Tuesday, March 17, NSCAD determined that, in order to safely complete the term, all courses will move to remote or alternative delivery. This will help the university continue classes without in-class instruction. While we are still examining what ‘limited access’ to campuses means under the new policy, students will not be on site during the notice of restriction period.

My instructor says my course work can be completed remotely. What if I can’t complete a project that is due by the last day of classes?

NSCAD has completed the transition to remote instruction which allowed us to avoid suspending or canceling any courses. The 2020 winter semester is continuing, and we have put in place contingencies to enable students to complete this term.

Should your course work require a project that cannot be completed by the last day of classes on April 22, 2020, your instructor can award an INC (incomplete) grade, instead of a final letter grade. You would then have up to six months to complete your projects and change the INC to a final letter grade.  Recognizing that we cannot anticipate the date of the resolution of the COVID-19 pandemic, this six-month grace period is expected to provide sufficient time for students to complete class projects and assignments that require access to NSCAD facilities and equipment on campus.

Will I receive a tuition refund for the time I was not on campus?

Like all universities in Nova Scotia, we will not be issuing tuition refunds now that NSCAD completed the transition to remote instruction in response to the COVID-19 pandemic. All of our students have the opportunity to earn a final grade for the courses in which they are enrolled. We’re happy to report that our courses are continuing and the 2020 winter semester can be completed by all students, regardless of their location or circumstances.

What if I missed some studio and workshop time that can’t be replicated with remote instruction? Can I return to NSCAD to complete this?

We understand that not every course can be practically and completely replicated through remote instruction, and we appreciate the value of your academic experience at NSCAD. We are now working with students, faculty and staff to identify and examine courses in the remote instruction environment to identify options that might address the need for studio access. We appreciate your patience as we work through these new realities and processes and we will share an update as soon as it is available.

The University is now in remote/alternative learning delivery; how do I get access to studios, workshops, art store or the library?

All faculty teaching this semester completed a Notice of Restriction Checklist for each course they are assigned and provided this checklist to their students so they know how to successfully complete their course. Please make sure you understand and follow the professors’ instructions on the checklists.

While all curriculum is now being delivered remotely, we assure you that faculty continue to work diligently to come up with alternate teaching and learning models that will allow students to achieve academic success this term.

After 7 p.m. March 18, access to all NSCAD facilities (including studios and workshops) will be restricted to essential personnel and authorized people only to maintain social distancing and support the health and wellness of the community. Your swipe card will not work after 7 p.m. March 18.

If you are a student, faculty, staff, or technicians and want access, complete the Campus Access Authorization form at https://forms.nscad.ca/ and we will evaluate. Those wishing to return home ahead of evolving travel restrictions can do so.

We do not yet know what or how long the impacts of the evolving pandemic situation will be, so until further notice, completing the form is the standard operating procedure. Any authorization for access will outline specific instructions to follow, and no request for general or extended access to any facility will be approved.

The NSCAD Library is also closed during the notice of restriction period. Library staff are working remotely, and are supporting faculty and students as they move to remote teaching. Further details at http://guides.nscad.ca.

The NSCAD Supply Store is open only to NSCAD faculty, staff and students until further notice. Additionally, it will be open by appointment only between the hours of Monday to Friday 10 a.m. to 5 p.m. A form to fill out to request an appointment will be available shortly.

Any students/faculty/staff wishing to make a purchase and pick up, should either email or call 902.494.8176 with the items you would like to purchase. We will prepare the order for you and arrange a time for you to pick it up.

Only one person will be allowed in the store at a time for pick up. It is preferred for you to call with a credit card over the phone to minimize the amount of people using the POS terminal, but if required, you can pay at the door upon pickup.

Are the protocols for renewing my study visa still in place during the COVID-19 pandemic?

Whenever an international student’s visa expires, they have to renew it. To learn more about renewing your visa, please visit Immigration, Refugees and Citizenship Canada’s website. You can also follow all of IRCC’s updates and notices at https://twitter.com/citimmcanada.

What do I do if I’m on a student visa but cannot return to my home country because of travel restrictions?

Information about extending your stay in Canada is available at https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/extend-stay.html.  You can also call the Nova Scotia branch of citizenship and immigration at 1-888-242-2100.

What resources are available to help me with remote learning or staying connected to community?

We are currently developing an online platform for students with links to tutorials and other resources to stay connected and engaged during the extended period of social distancing. Please check back to this Student FAQ page regularly for updates.

We also encourage all NSCAD students to take advantage of the technology available to them in charting their remote learning experience. A tool often utilized by faculty and staff at the university is Microsoft Teams, which streamlines the process for organizing online group meetings, discussions, and document storage. These tools could prove quite beneficial for students during this time.

Simple instructions for installing the Teams App and joining a Teams Meeting have been provided by NSCAD staff at https://services.nscad.ca/teams.html and https://services.nscad.ca/create-meeting.html.

What about my health care plans? Will I still be covered?

All students enrolled in our Greenshields health plan will be covered until the end of August, 2020.

Student VIP International Health covers international students until the end of August, 2020.

Will the NSCAD art supply store remain open?

With a state of emergency being declared in Nova Scotia, the NSCAD Supply Store will be open only to NSCAD faculty, staff and students until further notice. Additionally, it will be open by appointment only between the hours of Monday to Friday 10 a.m. to 5 p.m. A form to fill out to request an appointment will be available shortly.

Any students/faculty/staff wishing to make a purchase and pick up, should either email or call 902.494.8176 with the items you would like to purchase. We will prepare the order for you and arrange a time for you to pick it up.

Only one person will be allowed in the store at a time for pick up. It is preferred for you to call with a credit card over the phone to minimize the amount of people using the POS terminal, but if required, you can pay at the door upon pickup.

We are still working on getting the supply store website up and running, but we hope it will be ready in the near future. In the meantime, if you email or phone in an order, please give as many specific instructions as possible. Please also supply your full name and student number to ensure you get your points for the loyalty program.

We hope by offering this service we can still meet the needs of the faculty and staff holding classes remotely and thank you in advance for your cooperation.

How can I reach/contact my instructors during this period?

Students are encouraged to first contact a faculty member via email, as online communication is preferred. You can request a follow-up phone conversation, however please keep in mind some faculty may be hesitant to provide numbers that are also used by other members of their families.

I am feeling anxious and stressed. What can I do?

We recognize that this is a fast moving and confusing situation. It is normal to feel stress. We are here to help. You can access about the many services available to you at: www.nscad.ca/wellness.

I have heard rumours, what should I do?

This is a fluid situation. Things are changing quickly. We all have a responsibility to make sure the information we are sharing and discussing is verified. Accurate information is available on the NSCAD website and regularly updated. Always verify your information before sharing.

Will my graduation be impacted?

We have postponed the graduation ceremony scheduled for May 11, as well as any and all special events until further notice, including the Student Awards Gala and end of term Fashion Show.

The university is has put in place contingencies to enable students to complete this term.

Are the Student Art Awards and Student Fashion Show going ahead?

They have been postponed. NSCAD has made the decision to postpone any events where 100 people or more gather out of an abundance of caution. We will provide students with more information about this once we have a sense of the duration and time frame of the COVID-19 threat.

Could Covid-19 have an impact my grades?

Grades will not be impacted. The university has put in place contingencies to enable students to complete this term.

This is a rapidly evolving situation the university is committed responding fairly and supporting students to be successful.

How do I prepare for self isolation?

NSCAD will assist students who may need to go into self-isolation. NSCAD is preparing food kits. These will be distributed to students by SUNSCAD.

Information on preparing for self-isolation is available.

Since COVID-19 I have experienced discrimination. How can NSCAD help?

NSCAD acknowledges that students from some communities have been targeted. NSCAD does not tolerate discrimination, see our Respectful Workplace and Learning Environment policy.

We encourage anyone experiencing discrimination to please visit the Office of Student Experience. Your concerns will be investigated immediately.

You may also contact the Human Rights Commission.

We encourage anyone witnessing discrimination to act on your obligation to provide a duty of care. Do not be a bystander.

Will courses offered through NSCAD Extended Studies continue?

Due to growing concern over COVID-19, public health recommendations and as a precautionary measure to ensure the health and safety of our students and staff, Extended Studies have cancelled all remaining Winter 2020 classes.

Will the NSCAD Library remain open?

As part of the closure of NSCAD’s three campuses, the NSCAD Library is also closed during the notice of restriction period. Library staff are working remotely, and are supporting faculty and students as they move to remote teaching. Further details at http://guides.nscad.ca.

Will the Anna Leonowens Gallery remain open?

The Anna will be no longer be accessible for the remainder of the semester. We will continue gallery operations remotely and look forward to staying connected in this challenging moment.

What if I feel unwell?

Those with flu-like symptoms, who have not travelled internationally to an affected region, should stay at home. Call 811 to speak with a registered nurse in Nova Scotia or see a healthcare professional if you prefer. There is also a Government of Canada COVID-19 information line at 1-833-784-4397.

To help you better understand if you need to talk to 811, please review this simple questionnaire.

Feeling anxious or stressed?

Visit NSCAD’s Wellness website to learn what services are available and how to access them.

Mental Health Crisis Line: 1-888-429-8167

Good2Talk Nova Scotia: 1-833-292-3698 (Professional counsellors provide free, anonymous and confidential telephone counselling to post-secondary students.)

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